Communication Program

This program is in-depth communication training for executives. We reveal the secret to having conversational skills that win people over and help you communicate even more effectively. 3 + 3 days.

Overview

CONCEPT

In this program, participants develop twoimportant personal skills – good, convincing rhetoric and strong negotiation.

WHO SHOULD TAKE PART

This program is perfect for executives, specialists and key players from all areas of business, who want to improve their own, personal conduct in special situations by training and feedback, and who want to improve their conversational skills.

COMMUNICATION, RHETORIC

A successful talk between two people is successful when it creates common understanding; when it creates esteem, respect and loyalty. To be successful when negotiating, for example, the tools you need are conversational skills that win people over, that convince them of your plans for the business. To develop this tool you‘ll need to:

  • learn the rules of communication and how to apply them
  • make others aware of your concerns
  • win over employees, colleagues and the boss to your opinions

CONDUCTING IMPORTANT CONVERSATIONS

We have important one-on-one conversations all the time at work. How you conduct yourself here is important. Really good negotiating skills usually result in two winners, as two people have committed to a result that they can both accept.

TOPICS COVERED BY THE PROGRAM

The Rules of Conducting a Conversation

  • What rules and effect mechanisms have to be considered, if you‘re going to use language as a central element of management?
  • What skills does a person need to be convincing in a conversation?
  • What instruments are available for avoiding an escalation and hardening of disagreements during a conversation? How can I employ a win-win oriented system when talking to someone one-on-one?
  • Why are solution-oriented conversational skills better, when dealing with employees and colleagues, than those based on hierarchy and claims to power?

Situational Communication

Conversations and discussions at work are all very different. It‘s not the same type of situation when, during a qualification meeting, you exhort employees to change their conduct; or when getting your team onboard to meet ambitious business objectives; or when reassuring a customer who has a complaint. The rules governing how to conduct a conversation, therefore, need to be applied differently, depending on situation and goal.

Training to Develop Convincing Conversational Skills

Knowledge alone won‘t move you forward here. What you need is to practice using your new knowledge. In our program, you‘ll practice specific conversational situations that are of importance to you every day at work, situations that cause stress and can be a burden. You‘ll also practice conversational situations that you want to better master in the future.

Negotiation Techniques

In addition to all of the above, you will also learnnegotiation techniques with the goal of representing – in the best possible manner – your own interests in a way that is friendly and earns the respect of the person you are talking with.

Key details

ZN7310

Language
English
Date
Part 1: 26.02.2020 - 28.02.2020, Berlin
Part 2: 30.03.2020 - 01.04.2020, Berlin
Fees
CHF 6'200.- / EUR 5'900.- Excl. VAT, invoicing in Euro possible (depending on current exchange rate)

ZN7320

Language
English
Date
Part 1: 23.03.2020 - 25.03.2020, St.Gallen
Part 2: 26.08.2020 - 28.08.2020, Zürich
Fees
CHF 6'200.- / EUR 5'900.- Excl. VAT, invoicing in Euro possible (depending on current exchange rate)

ZN7330

Language
English
Date
Part 1: 15.06.2020 - 17.06.2020, Zürich
Part 2: 26.08.2020 - 28.08.2020, Zürich
Fees
CHF 6'200.- / EUR 5'900.- Excl. VAT, invoicing in Euro possible (depending on current exchange rate)

ZN7340

Language
English
Date
Part 1: 19.10.2020 - 21.10.2020, Brunnen
Part 2: 23.11.2020 - 25.11.2020, Berlin
Fees
CHF 6'200.- / EUR 5'900.- Excl. VAT, invoicing in Euro possible (depending on current exchange rate)
Registration
For registration, please click the link below.

Register here
Registration